Refund policy

A note on returns
Because every Orchidique piece is worn close to the skin, we can't accept returns on used or opened jewelry — it's a sanitary standard we hold ourselves to so every collector receives her piece fresh from Marly's hands, never someone else's.

If something isn't quite right, please reach out within 14 days of delivery and we'll make it right with a store credit you can use on any piece in the collection. Send us a note at info@orchidique.com with your order number and a photo, and we'll take care of you personally.

What qualifies for a credit
• The piece arrived unworn, in its original box, with all packaging intact
• You've reached out within 14 days of the delivery date
• The item is not a final-sale, custom, or personalized piece

What we cover, always
• Manufacturing defects — we'll replace or credit, no questions asked
• Items damaged in transit — send us a photo within 48 hours of delivery

What we can't accept back
• Any piece that has been worn, opened, or has signs of use
• Earrings of any kind (sanitary standard for pierced jewelry)
• Custom orders, personalized pieces, and final-sale items
• Pieces returned without prior authorization

Our promise: every bloom is designed with love in South Florida, cast in 925 sterling silver and finished in 14K gold plating or rose gold plating. If your piece doesn't feel like it was made for you, we'd rather help you find the one that is.

Designed with Love and Orchids